Welcome to our website www.dubrovnikfoodstory.com (hereinafter ‘website’) which is owned by ‘Fabula Ragusea j.d.o.o’, Travel Agency ID KOD: HR-AB-20-060288796 represented by owner  Marija Turkalj Matičević.

You are allowed to use this website without providing personal data, but if you submit your personal data, it is considered that you comply that they be processed compliantly to this Privacy Protection Policy, which contains information. on which personal data we collect, how we process them, to what purpose and what are your rights. We therefore kindly ask you to thoroughly read this Privacy Protection Policy before using this website.

Data Controller is Marija Turkalj Matičević from  Mokošica, Od Izvora 43, OIB: 97330641329

We collect personal data of our users and visitors to the site compliant to general regulation, including GDPR 2016/679. We collect only those information that are necessary for processing and we keep then only as long as it is needed for that particular purpose. Also, we have taken a series of lawful, technical and organizational measures in order to protect personal data and prevent their unauthorized processing.

We collect personal data of our users and site visitors only in case when they voluntarily provide such information. Users can at any moment refuse to submit their personal data, but in that case, they will not be able to use all the contents and services of our website.

 

  1. WHAT WE COLLECT

When accessing our website, you submit to us, and we process your following personal data:

1.1. Personal data willingly submitted when using any of Dubrovnik Food Story

Webpage

  • Personal information referring to your identity on the website may include your name and email address so that you may send us inquiries through the contact form.
  • Dubrovnik Food Story  will use users’ personal data with the purpose of improving user support. Information you provide us help us to more efficiently respond to your needs and demands. Likewise, your feedback will only be used with the purpose of improving our products and services.
  • The online purchase of tickets for the tours may be accessed through an online purchasing system on our website under www.stripe.com where you will be asked to submit personal information including your name, email address and phone number. These information or part of them such as the name, surname shall be available to Dubrovnik Food Story for the purpose of taking evidence and the identification of the attendees.
  • www.stripe.com processes personal information according to their private policy
  •  All the information about buyers/users are strictly kept and are available only to Dubrovnik Food Story, who needs those information in order to do their jobs, and to our business partners who enable us to provide you our services in full.

Email

  • Dubrovnik Food Story shall use your email only to better prepare for the services and have a personalized approach to the organization of the latter, to remind you of the date of the service, payment, or service cancellation.
  • When you provide your email address directly to us or through a contact form on our website, entailing your personal information by which you may be identified, we shall use them solely to comply with your requests. If your question has to be answered by a third party (partner or supplier) we shall forward only your question without disclosing your personal information.
  1. USING THE COLLECTED INFORMATION

Your personal data collected by us will be used for the purposes of providing you the best possible service and for the completion of our obligations to you.  Your information will be used for the following purposes:

  • in order to identify you as a user of www.dubrovnikfoodstory.com
  • in order to connect with the shopping system and financial transactions at www.stripe.com
  • to identify you as the owner of the tickets
  • to improve the quality of our website and prevent possible fraudulent actions.

General information cannot be linked to you in any way and therefore Dubrovnik Food Story may utilize them in diverse lawful purposes.

  1. ADDITIONAL INFORMATION

Dubrovnik Food Story  does not forward personal data of its users to third parties and their safety is of utmost importance. We understand the importance you provide to the privacy and safety of your personal data, so we treat them as “confidential information”. However, circumstances may arise in which a third party might have access to your information, such as:

  • personal data might be forwarded to Dubrovnik Food Story partners (data processors), who provide support services, IT system maintenance services, and similar. Partners engaged by us for services support or sales staff must accept our standards on privacy protection, and with them, we sign highly restrictive contracts on personal data protection. Business politics of Dubrovnik Food Story require from our employees and our partners who have access to confidential customer data not to utilize or disclose personal data for any other purposes other than those that they were collected for.
  • Dubrovnik Food Story shall provide necessary personal data to legal authorities when ordered by the applicable laws or legal authorities (such as court, Personal data protection agency and similar).
  • In circumstances of legitimate interest (such as acting as evidence in court proceedings and similar), Dubrovnik Food Story is authorized to provide such personal data to third parties.
  • In case Dubrovnik Food Story is acting as a party in business transitions such as mergers and acquisitions, abolishment, liquidation or selling of the whole or part of the property, Dubrovnik Food Story is authorized to provide personal data to the third parties involved in these stated business transactions.
  • When the user himself/herself complies to personal data transfer to the third parties, Dubrovnik Food Story  is authorized to share such personal data with the third parties.
  1. YOUR RIGHTS

At any moment, you have the right to request additional info on the processing of your personal data. Also, if you send us a written request, you are entitled to the following rights:

  • the right to access the information referring to you
  • the right to correct or amend your personal data
  • the right to deletion of your personal data (if there are no other legal grounds for your data  to be kept)
  • the right to limit the processing of your personal data (for example, if you object to the accuracy of your personal data, during the period until we determine their accuracy).

Moreover, if your information are processed based on consent (for example, to receive e-newsletters), at any moment you have the right to withdraw your consent by sending us an unsubscribe request to info@dubrovnikfoodstory.com

Requests for additional information, requests for obtaining your rights and complaints you can send to e-mail  info@dubrovnikfoodstory.com or through regular mail at Fabula Ragusea j.d.o.o., Od Izvora 43, 20 236 Mokošica

  1. PRIVACY PROTECTION AMENDMENTS

Dubrovnik Food Story reserves the right to change or amend this Privacy Protection Policy. We, therefore, recommend that you regularly review it for possible changes.

This Policy comes to force as of 11th March 2024.